👋 I am Devendrakumar. I specialize in continuous improvement using the PDCA problem-solving strategy in ITSM and PPM.

What I Do

I provide fractional Executive Leadership in…

• Technology Management
• Service Management
• Project Management
• Operations Management
• Information Security

How I Work

I work with founders, boards and executive teams on a part-time, project-based or interim basis. I like, practice, and advocate PDCA (Plan-Do-Check-Act) problem-solving strategy, the gist of agile framework.

Experience & Impact

• 20+ years in enterprise IT, SaaS and InfoSec
• Service Management: Hosted 5000+ SaaS apps with 99.999% uptime on AWS
• Account Management: Managed 30+ accounts with 85% billable work
• Information Security: Set up GRC monitoring for a bank
• Technology Management:
  • Stress tested DB products with DWBI apps
  • Supported legacy (out-of-support) systems

Portfolio Highlights

• @Trilogy | Service Management: Delivered 99.999% uptime across the full database stack, meeting and exceeding availability targets. Successfully maintained the infrastructure for over 5,000 hosted products, enabling scalability and centralized governance.
• @Pythian | Account Management: This Managed Service Provider (MSP) supported multiple global clients, each with unique business continuity requirements. I collaborated with the client’s remote teams to understand workload distribution, downtime tolerance, and recovery expectations.
• @Nous InfoSystems | Information Security: During this onsite deployment, I was responsible for auditing Oracle databases to meet strict data security requirements. I configured the third-party tool DbProtect to enforce compliance policies and track database access.
• @SLK | Product Management: Rolled out the solution across all dealerships, where it consistently handled 1,000+ concurrent users without missing performance targets.

What Clients Say

• “Look no further than Devendra – a genuine wizard in the field.”
  – Ivan R., Chief Executive Officer at Servikus LLC
• “He is concise and to the point. We are about to take up a second project together.”
  – Matthew T., Chief Technology Officer at JustLogin Pte Ltd
• “He went out of his way and helped us when our production server was down 3 days back.”
  – Surendra M., Chief Technology Officer at HRMantra Software Pvt Ltd
• Very satisfied with Devender’s work, he pulled us through some very tough situations.”
  – Abdul B., Vice President at Computer Frontiers Inc

Get In Touch

Open to fractional role, advisory opportunity, and board-level consulting.

✉️ support@devendrashirbad.in
🌐 https://devendrashirbad.in
🟢 Available for hire