Terms & Conditions

Is there a contract? Yes – a simple terms document. NDA welcomed. No heavy legalese or law firm back-and-forth.

1. Retainer Plans

• Dedicated: 40 hrs/week, 6 months lock-in
• Scale: 40 hrs/month, 3 months lock-in
• Core: 20 hrs/month, 3 months lock-in
• Prepaid Only. No rollover of unused hours.

2. Communication & Availability

• Primary Hours: IST (Indian Standard Time)
• Communication via client-preferred tools
• Production issues: 24×7 response regardless of time zone

3. Tools & Infrastructure

• Client’s tools and licenses are used
• Consultant brings skills and experience
• No additional infra/setup charges unless agreed

4. Confidentiality & Data Protection

• All data treated as confidential
• No copying/sharing beyond scope
• NDA signed upon request
• Local data deleted post-engagement

5. Dispute Resolution

• Resolve via direct communication first
• 15-day resolution window before escalation
• Mediation preferred before legal action
• Jurisdiction based on mutual agreement

6. Force Majeure

• Covers natural disasters, outages, war, etc.
• Notify other party promptly
• Suspend obligations temporarily
• Either party may exit after 30 days

7. Amendments & Modifications

• All changes must be in writing
• Verbal/informal terms not binding
• New terms override old if acknowledged

8. Termination & Exit Terms

• Client may terminate with written notice post-lock-in
• Prepaid hours non-refundable
• Final handover upon mutual confirmation
• Consultant exits cleanly from all systems

9. Ownership of Work

• All deliverables remain client’s property
• No reuse or redistribution by consultant

10. Reporting & Time Logs

• Time logs in 15-minute blocks
• No screen/webcam recording
• Detailed task-level reporting optional

11. Adoption of Client Tools

• Consultant adopts client’s tools (Jira, Asana, etc.)
• Ensures seamless integration with client workflow

12. Usage Flexibility

• Hours can be used for any DB-related task
• No micro-management of how hours are spent

13. Vacation / Client-Initiated Pauses

• To be mutually discussed
• Pause requests allowed with notice
• Subject to fair-use; not indefinite
• Will revisit this policy for clarity

14. Policy Softness

• Guidelines are meant to help, not restrict
• Adjustments welcome for long-term clients

15. FAQ (Published Separately)

• Covers billing, availability, upgrades, NDAs, etc.

16. Entire Agreement Clause

• This document represents the full understanding between both parties.
• Any prior agreements, promises, or understandings, written or oral, are superseded by this document unless explicitly referenced herein.