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Track Record
Read my resume below or download/print it from here.
Summary
When I join a company, I don’t spend months “getting settled.” As a Fractional CXO, I follow a proven system to find gaps, build a plan, and deliver measurable ROI by the end of our first 90 days together.
Top Skills
Leadership, Operations Management, Information Management, IT Management, Continuous Improvement
Experience
Fractional CXO at Freelance
September 2019 – Current
- Business Continuity
- [Action] Developed and implemented Business Continuity Plans.
- [Result] Achieved operational readiness through tested procedures.
- Process Optimization
- [Action] Executed serialization of task scheduling.
- [Result] Gained improved resource utilization; reduced context switching.
- Technology Management
- [Action] Engineered complex database replication on containers.
- [Result] Achieved high availability in a virtualized environment.
Director at Dhanu IT Services
September 2013 – September 2019
- Service Management
- [Action] Hosted 5000+ SaaS apps on AWS cloud.
- [Result] Delivered 99.999% uptime and strict GDPR compliance.
- Account Management
- [Action] Managed 30+ medium to large enterprise accounts.
- [Result] Secured 99.999% uptime; attained 85% billable work.
- Information Security
- [Action] Established risk and compliance monitoring for a bank.
- [Result] Gained automated Governance, Risk, and Compliance (GRC).
Director at Dhanu BPO Services
November 2015 – November 2017
- Operations Management
- [Action] Implemented ‘Hot Desking’ in the workspace.
- [Result] Achieved 3x improvement in workspace utilization.
- Process Management
- [Action] Led early adoption of CRM, PM, and HRM tools.
- [Result] Gained scalable and standardized business processes.
- Technology Management
- [Action] Deployed an on-premise data center.
- [Result] Achieved total ownership and control of IT assets.
Subject Matter Expert at Various
June 2004 – September 2013
- Customer Service/Support
- [Action] Guided customer hand-holding for new technology adoption.
- [Result] Earned the ‘Power Player’ title for service excellence.
- High Availability and Disaster Recovery
- [Action] Designed and executed HA & DR plans.
- [Result] Delivered 99.999% uptime, validated by mock drills.
- Performance Optimization
- [Action] Analyzed and tuned complex SQL and ETL jobs.
- [Result] Gained performance by reducing time from hours to minutes.
Education
- Advanced Executive Program in Cybersecurity | IIIT-B
- M.B.A. in Information Technology | RTMNU
- B.Com. in Computer Applications | RTMNU
Certification
- PRINCE2 Practitioner Certificate in Project Management
- 5x Certified Database Administrator
Take Action
While every project is unique, the drive for measurable impact remains constant. I’d be happy to discuss how these strategies apply to your current challenges.
