Hello, I am Devendrakumar. I specialize in continuous improvement using the PDCA problem-solving strategy in ITSM and PPM.
What I Do
I provide fractional Executive Leadership.
- Technology Management
- Service Management
- Project Management
- Operations Management
- Information Security
How I Work
I work with founders, boards and executive teams on a part-time, project-based or interim basis. I like, practice, and advocate PDCA (Plan•Do•Check•Act) problem-solving strategy, the gist of agile framework.
Experience & Impact
- 20+ years in enterprise IT, SaaS and InfoSec
- Service Management: Hosted 5000+ SaaS apps with 99.999% uptime on AWS
- Account Management: Managed 30+ accounts with 85% billable work
- Information Security: Set up GRC monitoring for a bank
- Technology Management:
- Stress tested DB products with DWBI apps
- Supported legacy (out-of-support) systems
Portfolio Highlights
Service Management | Trilogy
Delivered 99.999% uptime across the full database stack, meeting and exceeding availability targets. Successfully maintained the infrastructure for over 5,000 hosted products, enabling scalability and centralized governance.
Account Management | Pythian
This Managed Service Provider (MSP) supported multiple global clients, each with unique business continuity requirements. I collaborated with the client’s remote teams to understand workload distribution, downtime tolerance, and recovery expectations.
Information Security | Nous InfoSystems
During this onsite deployment, I was responsible for auditing Oracle databases to meet strict data security requirements. I configured the third-party tool DbProtect to enforce compliance policies and track database access.
Product Management | SLK
Rolled out the solution across all dealerships, where it consistently handled 1,000+ concurrent users without missing performance targets.