Devendra’s Resume

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Summary

Result-Oriented leader and hands-on Director specializing in GRC, enterprise resilience, and optimizing IT and business operations to achieve organizational scale, 3x efficiency gains, and sustained 99.999% service delivery.

Core Competencies

Executive Leadership: Fractional CXO, Strategic Planning, Account Management.
Enterprise Resilience: Business Continuity Planning (BCP), Disaster Recovery, 99.999% Uptime Delivery.
Governance & Optimization: GRC Automation, Process Standardization, IT Asset Ownership.

Experience

Fractional/Interim CXO (Freelance)

September 2019 – Current

Business Continuity
- Action: Developed and implemented Business Continuity Plans.
- Result: Achieved operational readiness through tested procedures.
Process Optimization
- Action: Executed serialization of task scheduling.
- Result: Gained improved resource utilization; reduced context switching.
Technology Management
- Action: Engineered complex database replication on containers.
- Result: Achieved high availability in a virtualized environment.

Director (Owner) at Dhanu IT Services

September 2013 – September 2019

Service Management
- Action: Hosted 5000+ SaaS apps on AWS cloud.
- Result: Delivered 99.999% uptime and strict GDPR compliance.
Account Management
- Action: Managed 30+ medium to large enterprise accounts.
- Result: Secured 99.999% uptime; attained 85% billable work.
Information Security
- Action: Established risk and compliance monitoring for a bank.
- Result: Gained automated Governance, Risk, and Compliance (GRC).

Director (Owner) at Dhanu BPO Services

November 2015 – November 2017

Operations Management
- Action: Implemented ‘Hot Desking’ in the workspace.
- Result: Achieved 3x improvement in workspace utilization.
Process Management
- Action: Led early adoption of CRM, PM, and HRM tools.
- Result: Gained scalable and standardized business processes.
Technology Management
- Action: Deployed an on-premise data center.
- Result: Achieved total ownership and control of IT assets.

Subject Matter Expert (Data & BI) at Various

June 2004 – September 2013

Customer Service/Support
- Action: Guided customer hand-holding for new technology adoption.
- Result: Earned the ‘Power Player’ title for service excellence.
High Availability and Disaster Recovery
- Action: Designed and executed HA & DR plans.
- Result: Delivered 99.999% uptime, validated by mock drills.
Performance Optimization
- Action: Analyzed and tuned complex SQL and ETL jobs.
- Result: Gained performance by reducing time from hours to minutes.

Education

Advanced Executive Program in Cybersecurity | IIIT-B
M.B.A. in Information Technology | RTMNU
B.Com. in Computer Applications | RTMNU

Certification

PRINCE2 Practitioner Certificate in Project Management
5x Certified Database Administrator