Track Record

Read my resume below or download/print it from here.

Summary

Result-Oriented leader and hands-on Director specializing in GRC, enterprise resilience, and optimizing IT and business operations to achieve organizational scale, 3x efficiency gains, and sustained 99.999% service delivery.

Core Competencies

Executive Leadership: Fractional CXO, Strategic Planning, Account Management.
Enterprise Resilience: Business Continuity Planning (BCP), Disaster Recovery, 99.999% Uptime Delivery.
Governance & Optimization: GRC Automation, Process Standardization, IT Asset Ownership.

Experience

Fractional CXO at Freelance

September 2019 – Current

Business Continuity
- Action: Developed and implemented Business Continuity Plans.
- Result: Achieved operational readiness through tested procedures.
Process Optimization
- Action: Executed serialization of task scheduling.
- Result: Gained improved resource utilization; reduced context switching.
Technology Management
- Action: Engineered complex database replication on containers.
- Result: Achieved high availability in a virtualized environment.

Director at Dhanu IT Services

September 2013 – September 2019

Service Management
- Action: Hosted 5000+ SaaS apps on AWS cloud.
- Result: Delivered 99.999% uptime and strict GDPR compliance.
Account Management
- Action: Managed 30+ medium to large enterprise accounts.
- Result: Secured 99.999% uptime; attained 85% billable work.
Information Security
- Action: Established risk and compliance monitoring for a bank.
- Result: Gained automated Governance, Risk, and Compliance (GRC).

Director at Dhanu BPO Services

November 2015 – November 2017

Operations Management
- Action: Implemented ‘Hot Desking’ in the workspace.
- Result: Achieved 3x improvement in workspace utilization.
Process Management
- Action: Led early adoption of CRM, PM, and HRM tools.
- Result: Gained scalable and standardized business processes.
Technology Management
- Action: Deployed an on-premise data center.
- Result: Achieved total ownership and control of IT assets.

Subject Matter Expert at Various

June 2004 – September 2013

Customer Service/Support
- Action: Guided customer hand-holding for new technology adoption.
- Result: Earned the ‘Power Player’ title for service excellence.
High Availability and Disaster Recovery
- Action: Designed and executed HA & DR plans.
- Result: Delivered 99.999% uptime, validated by mock drills.
Performance Optimization
- Action: Analyzed and tuned complex SQL and ETL jobs.
- Result: Gained performance by reducing time from hours to minutes.

Education

Advanced Executive Program in Cybersecurity | IIIT-B
M.B.A. in Information Technology | RTMNU
B.Com. in Computer Applications | RTMNU

Certification

PRINCE2 Practitioner Certificate in Project Management
5x Certified Database Administrator

Take Action
While every project is unique, the drive for measurable impact remains constant. I’d be happy to discuss how these strategies apply to your current challenges.